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Published: 17 April 2023

Revised SPA Complaint Handling Procedures - 1 March 2023

Report Summary

This report provides members of the Complaints & Conduct Committee with an overview of the Revised SPA Complaint Handling Procedures.

To access the full document please open the PDF document above.

To view as accessible content please use the sections below. (Note that tables and some appendixes are not available as accessible content). 

Meeting

The publication discussed was referenced in the meeting below

Complaints & Conduct Committee - 1 March 2023

Date : 01 March 2023

Location : online


Reputational Implications

There are reputational implications associated with this paper. The SPA Complaints Handling Procedures underpin the overarching SPA Complaints Policy, serving to ensure transparency, equality of treatment, common understanding and public accountability in the handling of relevant complaints within the remit of the Authority.


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