Report Summary
This report provides members of the Complaints & Conduct Committee with an overview of Operation Glade Update.
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Meeting
The publication discussed was referenced in the meeting below
Complaints & Conduct Committee - 5 June 2025
Date : 05 June 2025
Location : Online
Background
Operation GLADE commenced in April 2024 as a mechanism to facilitate key discussions, co-ordinate improvements to drive down the Complaints about the Police (CAP) backlog and enhance long term PSD complaint service delivery, overseen initially by ACC Houston, now ACC Ratcliff who chaired the first OP Glade Gold Group since taking over on 30 April 2025. The frequency of the Gold meetings will increase to monitor and address the unallocated list of complaints.
This paper provides further detail to the previous briefing paper submitted for the 27 February Complaints and Conduct Committee and does not seek to repeat the detail within that paper, which covers other elements of work already completed.
