Report Summary
This report provides members of the Complaints & Conduct Committee with an overview of Non-Criminal Complaints Update (Operation Glade).
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Meeting
The publication discussed was referenced in the meeting below
Complaints & Conduct Committee - 13 November 2025
Date : 13 November 2025
Location : Online
Resourcing
The NCARU & CHR business area continues to function with no dedicated Chief Inspector cover due to an organisational pause on temporary promotions.
Furthermore, due to demand within NCARU, five civilian investigators have been moved to assist with direct front line resolution letters for Cat C complaints.
Further Task Force resources have been requested from local policing divisions with an Inspector, two Sergeants and 2 Constables commencing in the month of October. This will assist in relation to the NCARU assessment queue and Operation Glade unallocated queue.
A pilot programme in relation to allocating a Cat B or C complaint to each probationary Sergeant within Police Scotland is currently under development with full support from People and Development and the Scottish Police Federation. If further approved at divisional commander’s forum, the pilot would see circa 80 complaints allocated by December 2025 reducing the backlog to circa 938. This pilot programme will be fully supported by a dedicated Non-criminal Inspector to ensure the investigating officers have full awareness training and support.
