Report Summary
This report provides members of the Complaints & Conduct Committee with an overview of Non-Criminal Complaints Update (Operation Glade).
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Meeting
The publication discussed was referenced in the meeting below
Complaints & Conduct Committee - 13 November 2025
Date : 13 November 2025
Location : Online
Progress and Update
The unallocated queue of non-criminal complaints sits currently at 1018, a decrease of 34 since the last report. Although only a slight reduction, the team continue to work hard to reduce the unallocated complaints whilst addressing daily demand that continues in the National Complaints and Resolution Unit (NCARU). Demand specifically in relation to complaints regarding the policing of protests continues to trend with 31 new complaints received in relation to protests outside Parliament in Edinburgh. This had a significant impact across NCARU and Non-criminal investigations within the last reporting period.
Productivity and complaints closed are closely monitored and scrutinised each week via silver command meetings chaired by Superintendent Mann.
The unallocated complaints be broken down as follows.
Cat A+ (2 (-1))
Cat A (387 (-33))
Cat B (621 (+11)
Cat C (8 (-12))
These figures including the detailed breakdown below have been taken from the complaints database on the 1st of each month to ensure accurate reporting, tracking and communication to SPA members.
