Report Summary
This report provides members of the Complaints & Conduct Committee with an overview of Complaints Handling Backlog (Operation Glade).
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Meeting
The publication discussed was referenced in the meeting below
Complaints & Conduct Committee - 4 September 2025
Date : 04 September 2025
Location : Online
Background
Operation GLADE commenced in April 2024 as a mechanism to provide executive oversight, facilitate key discussions and co-ordinate improvements to reduce the non-criminal complaints about the Police (CAP) backlog and enhance long term PSD complaint service delivery. ACC Ratcliff continues to chair regular gold meetings to track progress and ensure focus on this critical area of business.
This paper provides further detail to the previous briefing paper submitted for the May Complaints and Conduct Committee and does not seek to repeat the detail within that paper, which covers other elements of work already completed.
