Report Summary
The Authority has a set of procedures that details how it will handle a relevant complaint to ensure transparency, equality of treatment, common understanding and public accountability.
As this document constitutes actual working procedures, it covers a significant amount of detail. However, it is hoped that by sharing the ‘how’ and the ‘what’ of its complaint handling, this will allow the Authority to focus its efforts on dealing effectively with all complaints. It also highlights what the Authority will do if there are complaints which do not fall within our remit, or if we consider a complainer’s actions to be unacceptable.
PIRC Statutory Guidance
The handling of relevant complaints is subject to the oversight of the PIRC and all policing bodies operating in Scotland must have regard to its statutory guidance which provides a six-stage process for handling such complaints. The following sections outline the six-stage process as it applies to the SPA.
