How to make a complaint

You can make a complaint in a number of ways:

  • Online: Please complete the SPA Complaints Form and the Equality & Diversity Monitoring Form (completion of this form is optional)
  • Letter:  Complaints
                Scottish Police Authority
                1 Pacific Quay
                Glasgow
                G51 1DZ
  • E-Mail: complaints@spa.pnn.police.uk
  • Telephone:  01786 896630
    If you complain by telephone, a written record of the complaint will be made by our staff and agreed with you.

SPA Complaints Guide 

If you are not satisfied with the handling of your complaint
If you are not satisfied with the response, investigation or decision made by the SPA into your complaint you can ask the Police Investigations & Review Commissioner (PIRC) to review the way your complaint was handled.  In order for the Commissioner to deal with your case, you must submit an application for review within three months of the date on which the SPA communicated its response to your complaint.

The PIRC can be contacted at the following address:
    Police Investigations & Review Commissioner
    Hamilton House
    Hamilton Business Park
    Caird Park
    Hamilton
    ML3 0QA
Alternatively, see the PIRC website at the following link: www.pirc.scot


Guidance leaflets are available to help you understand the complaint process. Click on the appropriate link below for more information:

Additional Information

The following regulations set out procedures for determining cases of unsatisfactory conduct by senior police officers which are administered by the Scottish Police Authority:

The Scottish Police Authority Unacceptable, Persistent or Unreasonable Actions by Complainers Policy.

If your actions or behaviour are deemed to be unreasonable by the SPA, we will invoke this policy.

Such instances are rare but typically involve persons who refuse to accept 'closure' and persistently correspond reiterating the same complaint, tying up staff time and resources.

Consequently public monies are unnecessarily and/or disproportionately spent on such investigations.

For further details, please click on the following link: