The Scottish Police Authority (SPA) is committed to ensuring the best possible policing service is delivered throughout Scotland. We appreciate, however, there may be times when you are dissatisfied with the service provided and, if so, we would welcome your comments. If you do wish to make a complaint, we will:

  • Respond promptly
  • Treat you with fairness and courtesy
  • Keep you informed of progress

The SPA, Police Service of Scotland (Police Scotland) and the Police Investigations & Review Commissioner for Scotland (PIRC) all have a role to play in ensuring complaints are dealt with fairly and appropriately.

The information contained within these pages should give you a general understanding of who is responsible for dealing with complaints and the process to follow if you wish to make a complaint.

SPA Complaints Guide